| Rifidi Professional Support |
Rifidi Enterprise Support |
| Live phone support during business hours (9 am to 5 pm Eastern Time) |
Live phone support during business hours (9 am to 5 pm Eastern Time), after hours support for P1 cases available |
| Unlimited cases |
Unlimited cases |
| 4 hours maximum response time for P1 cases |
2 hour maximum response time for P1 cases |
| Email, Support Portal, Help forums |
Email, Support Portal, Help forums |
| Includes access to customer exclusive training |
Includes access to customer exclusive training |
| Includes access to special webinars and technology briefs |
Includes access to special webinars and technology briefs |
| Latest patch demo application and feature support |
Latest patch demo application and feature support |
| |
50 hours of consulting and/or off hours support included |
